Returns & Refunds Policy
Solely Zoe Lane
Last Updated: October 23, 2026
At Solely Zoe Lane, each product is thoughtfully designed to bring beauty and individuality into everyday life.
We want you to feel confident in your purchase and are committed to addressing order concerns with care and fairness.
Made-to-Order Products
Many of our products are manufactured specifically for each customer after an order is placed.
Because of this made-to-order process, we generally do not accept returns or exchanges for:
Changes of mind or personal preference
Incorrect phone models, sizes, colors, or product variations selected by the customer
Accidental orders that have already entered production
Products that meet their advertised description but do not meet a customer’s subjective expectations
This policy does not limit any rights provided by applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or materially different from what you purchased, please contact us within 30 days of delivery whenever possible.
Include:
Your order number
A description of the issue
Clear photographs of the product and, where relevant, its packaging
We will review your concern and, where appropriate, arrange a replacement, refund, or another legally required remedy.
Order Cancellations
Orders enter production through our fulfillment partners.
If you need to cancel an order, contact us immediately.
We will make reasonable efforts to accommodate cancellation requests before production begins. However, cancellation cannot be guaranteed once production has started.
Any applicable statutory cancellation rights remain unaffected.
Refund Processing
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the payment provider and financial institution.
Returns & Exchanges
Please contact us before returning any merchandise.
Unauthorized returns may not be accepted, and customers should not send products directly to our production partners unless instructed.
Where a return is approved or legally required, we will provide applicable return instructions and explain any shipping arrangements or costs.
Lost or Undelivered Orders
If your package has not arrived within the expected delivery period, please contact us.
We will investigate the issue with the fulfillment partner or shipping carrier and provide an appropriate resolution in accordance with applicable law.
Customer Care
We understand that every purchase matters.
If something isn’t right, we encourage you to reach out so we can work toward a fair resolution.
Solely Zoe Lane
Website: solelyzoelane.com
Email: info@solelyzoelane.com